Privacy Policy

Last updated: April 2026

This privacy policy explains how Ryan Helsby Illustration ("we", "us", "our"), operating at rhillustration.co.uk, collects, uses, and protects your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

We collect the following personal data:

• Newsletter sign-ups: your email address, collected via Netlify Forms when you subscribe to our mailing list.
• Contact form submissions: your name, email address, and message content when you get in touch through our contact form.
• Order information: your name, shipping address, email, and payment details when you purchase prints (payment is processed securely by Stripe — we do not store your card details).
• Basic analytics: non-personally-identifiable usage data such as pages visited and general geographic region, used to understand how the site is used.

2. How We Use Your Data

We use your personal data for the following purposes:

• To send you newsletters and updates about new work (only if you have subscribed).
• To respond to your enquiries and commission requests.
• To fulfil print orders and process payments.
• To improve the website and understand how visitors use it.

We will never sell your personal data to third parties or use it for purposes beyond those stated here.

3. Cookies and Tracking

This website uses minimal tracking. We do not use third-party advertising trackers, Facebook pixels, or invasive analytics tools.

• Essential cookies: required for basic site functionality, such as form submissions.
• Cloudinary: images on this site are served via Cloudinary's content delivery network, which may set performance-related cookies.

No third-party tracking cookies are placed on your device for advertising purposes.

4. Third Parties

We work with the following third-party services to operate this website and fulfil orders:

• Netlify: website hosting and form handling. Netlify Privacy Policy
• Cloudinary: image hosting and delivery. Cloudinary Privacy Policy
• Prodigi: print-on-demand fulfilment. Your name and shipping address are shared with Prodigi to produce and deliver your order. Prodigi Privacy Policy
• Stripe: secure payment processing. Your payment information is handled directly by Stripe and is not stored on our servers. Stripe Privacy Policy

5. Your Rights Under GDPR

Under the UK GDPR, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct any inaccurate or incomplete data.
• Erasure: request that we delete your personal data ("right to be forgotten").
• Portability: request your data in a structured, commonly used format.
• Objection: object to processing of your data, including for direct marketing.
• Withdraw consent: unsubscribe from our newsletter at any time using the link in each email.

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

6. Data Retention

• Newsletter subscribers: your email is retained until you unsubscribe.
• Contact form submissions: retained for 12 months, then deleted.
• Order data: retained for 6 years as required for tax and accounting records under HMRC regulations.

7. Contact

If you have any questions about this privacy policy or wish to exercise your data rights, please contact:

Ryan Helsby
Email: ryanhelsby.90@gmail.com